Shipping policy
Thank you for shopping with ITSBENITEAM.
We work with trusted production partners to create each product on demand. This allows us to reduce waste while ensuring high-quality products.
Processing Time
Orders are typically processed within 3–5 business days before shipment.
During holidays or periods of high demand, processing may take slightly longer.
Shipping Destinations
We currently ship to:
- Germany
- All European Union countries
- United Kingdom
- United States
- Canada
- Australia
Shipping availability is shown automatically during checkout.
Estimated Delivery Times
Germany: 3–5 business days
European Union: 4–8 business days
United Kingdom: 4–8 business days
United States: 4–7 business days
Canada: 5–10 business days
Australia: 5–12 business days
Please note that these are estimated delivery times and may vary depending on the shipping carrier, customs processing, weather conditions, and seasonal demand.
Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Incorrect Shipping Address
Customers are responsible for providing a correct shipping address.
If an order has not yet entered production, we will do our best to update the address.
Once production has started, changes may no longer be possible.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 14 days of the estimated delivery date.
We will work with our production and shipping partners to resolve the issue as quickly as possible.