FAQ

1. Where do you ship?

We currently ship to Germany and selected European countries. Shipping availability is shown during checkout.

2. How long does shipping take?

Orders are typically processed within 3–5 business days. Delivery times depend on your location and the shipping method selected.

3. How can I track my order?

Once your order has been shipped, you'll receive an email with your tracking information.

4. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

5. Can I return my order?

Yes. If you're not satisfied with your purchase, you can request a return according to our Return & Refund Policy.

6. How can I contact you?

You can reach us anytime through our Contact page or by email.

7. Where is ITSBENITEAM based?

ITSBENITEAM is an independent brand based in Leipzig, Germany.

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