Shipping Policy
Shipping Information
Thank you for shopping with ITSBENITEAM.
We work with trusted production partners to create each product on demand. This allows us to reduce waste while ensuring high-quality products.
Processing Time
- Orders are typically processed within 3–5 business days before shipment.
- During holidays or high-demand periods, processing may take slightly longer.
Shipping Destinations
We currently ship to:
- Germany
- European Union countries
- United Kingdom
- United States
- Canada
- Australia
Shipping availability depends on the destination and the product selected during checkout.
Estimated Delivery Times
After production is complete, estimated delivery times are:
- Germany: 3–5 business days
- Europe: 3–10 business days
- United Kingdom: 4–10 business days
- United States: 3–7 business days
- Canada: 5–10 business days
- Australia: 5–12 business days
Please note that these are estimated delivery times and may vary due to customs, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- destination
- product type
- quantity ordered
The exact shipping cost is displayed before payment.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment.
Customs & Import Taxes
International customers may be responsible for customs duties, VAT, or import taxes depending on their country's regulations. These charges are not included in the product price or shipping cost.
Incorrect Address
Please ensure that your shipping address is correct before placing your order.
ITSBENITEAM cannot be responsible for delays or additional shipping costs caused by incorrect addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
Email:
support.customer@itsbeniteam.com
We will work with the shipping carrier to resolve the issue as quickly as possible.